Emergency assistance is available by contacting anyone in the Technology Department by phone (cell or office) or Instant Messaging (IM). An emergency is defined as a technology malfunction that significantly interrupts the delivery of instruction or the inability to complete a technology procedure that is time sensitive.

Examples:
The filter blocks a site that the entire class is attempting to access in the computer lab. Previously the site was not blocked when the teacher tested it from school using a student login.

 The loss of Internet connectivity during online testing or a WebEx training

Please post all other issues in Eduphoria – Helpdesk. This not only allows calls to be completed in an efficient manner but also allows data to the gathered to assist in problem solving and evaluation of equipment and personnel.

For a project or presentation (such as a guest speaker) that requires additional equipment, software or technology personnel, please e-mail me. Include a list of resource needed and the timeframe. With advanced notice, we can better meet your needs.

Thank you for helping us support you,
Director of Technology

Louise Pendleton
lpendleton@esc17.net